We offer in store returns or exchanges up to 14 days after your date of purchase. The skates, pads, helmets, etc. must be unworn and in brand-new, pristine condition in their original box. You must have your receipt or order number and ID.
Items that may not be returned/exchanged unless defective:
Custom boots and skates.
Color upgrade boots and skates.
Semi-custom skates you have us mount.
Size or width upgrade boots and skates.
Special order items.
Items that clearly state in the description that they may not be returned nor exchanged.
Most skates may be returned. But as listed above we do not accept returns on certain items. The skates, pads, helmets, etc. must be unworn and in brand-new, pristine condition in their original box or packaging.
You are responsible for all new shipping charges. Please click on the link below to start your return request. We must approve your request before you send it back.
Please start exchange/return policy ASAP. After 30 days returns will not be accepted. If an item comes in for return that is not in new condition, we will not process the return – we will contact the customer and the customer must pay for shipping back to them. If the customer does not pay for shipping back to them for their used items that cannot be returned they will be considered abandoned.
Do not affix labels or shipping tape to skate boxes. Any items returned not in perfect, new, on-the-shelf condition will be not be accepted, treat anything like you would when you are buying a pair of shoes! The distributors will not take them back if there is any wear shown. Try them on, but you cannot skate in them and return them so please keep that in mind.
This is the return procedure:
1. Visit our Return Center and begin the return process. Wait for approval response email.
2. Please pack your merchandise in a box, please reference your RMA number. (For roller skates we recommend you send UPS and for smaller items to send USPS).
3. Once your return package is on the way back to us the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.
*Please do not place tape on/write on/place return labels directly on skate boxes. Please use a secondary box to use around your skate box, generally the way it came to you.
If you send us a box with no packing slip or order info we do not know who to refund or exchange to! Please include any relevant order info!
We are not currently offering exchanges on any roller skates due to high demand. We recommend you follow our return policy and purchase any new skates or accessories as they become available on our website.
Warranty’s and Defects
Goods are classified as faulty or defective if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear. We work with each individual brand and manufacturers warranty policy so please allow us 7-10 business days to follow up.
Contact Email: firstname.lastname@example.org
Monday to Saturday: 9am – 6pm
Sundays: 10am – 5pm